Selected Brief Case Histories

Process Analyst - Maintenance Management Ltd, Milton Keynes

For the programme to replace bespoke call centre software for managing ad hoc and planned maintenance at Waitrose and John Lewis stores with the proprietary application Verisae, mapped out the as-is operational processes to enable a gap analysis at the functional level for identifying deficiencies and opportunities with the Verisae system.

Business Analyst - British Standards Institution, Chiswick
Confirmed business requirements and established use case briefs for the costing of a Web-based subscription service, to be built on a content management platform, for providing enhanced access to managed collections of standards & supporting documentation plus team collaboration facilities.
 
Lean Manufacturing Consultant - Park Cakes Bakeries, Oldham
Manufacturing resource optimisation project, part of a business transformation programme turning around a loss-making cake bakery with sales of £140 million acquired by Vision Venture Capital from Northern Foods in 2006: acting in the capacity of change agent, introduced the concepts of Lean Manufacturing (“Value-stream-based, demand driven, “Just in Time”), established a sound basis for and then started the transition from a mass production to a Lean operation by initiating a programme of works to support the goals of 20% annual revenue growth and “make-to-order” production.

Business/Systems Analyst - Argos, Milton Keynes
Completed two feasibility studies for improving retail store replenishment processes: reducing delivery defects between regional centres and stores and replacing the application controlling the replenishment of direct imports from central to regional warehouses.

Process Engineer (Credit Cards) – Abbey / Santander, Milton Keynes
Established a business process blueprint for all (~100) of the postal channel’s back office customer service processes, including operational controls and procedures for the card servicing and sales portals necessary to launch a new credit card using an offshore card servicing facility.

Business / Systems Analyst – Voca, Dunstable & Rickmansworth
Established pre-sales requirements for the Voca Payments Switch (VPS), a gateway for banking systems to the Faster Payments Scheme (FPS), an automated (near real time) clearing and settlement system for credit transactions in the UK: updated the use case model and provided solution overview documentation.

Business Analyst – Barclaycard, Northampton
For the “Change Delivery Practice” (programme office):
1. “Partnerships” Programme (~70 people) – reverse-engineered an online recruitment process model for two new joint venture cards and loans businesses and developed a use case model for managing rejections.
2. “Target Operational Analysis Database” a card analytics service facility – established requirements for decommissioning and replacing five data warehousing applications with a new data warehouse architecture specifically designed to streamline reporting, reduce costs and enable improved data mining.

Business Data Analyst – Thames Water, Reading
Working in the STeP programme office (Standardised Technology-enabled Processes), for the Asset Life Cycle stream: mapped an asset hierarchy & established a systematic & objective approach to identifying dysfunctional processes that contribute asset data to KPIs (business and regulatory), prioritising them for further analysis and possible intervention.

Implementation Consultant – System 21, Dudley
For an ailing multinational aerials and antennas business (AlanDick), in order to begin returning the company to profitability, identified and documented significant cost saving opportunities in target areas in terms of organisational structure, cost base and business processes.

Business/Process Analyst – P&O Travel, Aldgate, London
Replacement of an enterprise system for booking, fulfilment, billing and settlement of business travel itineraries - in the front office, making reservations, placing service orders and QC; in the mid-office, managing bookings, fees, invoices, payments and client, vendor and product profiles; in the back office, managing accounts payable and receivable, cashiers, bank and booking reconciliations: identified the stand-alone, Galileo replacement components to meet the requirements (“Viewpoint”, “Focalpoint”, “Custom Check”, “ScriptWriter”, “E-tracker”, “GIDS”), established the ‘to-be’ mid-office bookings management blueprint and updated the documentation of all the back-office accounting processes and business rules as UML use cases.

Business Process Analyst – Galileo, Langley
Undertook two critical remedial projects for the programme office, the first establishing a set of generic software product ‘provisioning’ (order fulfilment) processes with Standard Work practices for over 50 GDS/online travel booking products to act as a single source of reference for deployment Project Managers; the second to rescue a failing strategic system development project at the UAT stage - an integrated system for a corporate travel agency (P&O Travel) to provide facilities for booking business travel itineraries, managing invoices, payments, client profiles, travel policies and fee structures, including hand-offs to a back-office accounting system.

Business Analyst - DaimlerChrysler, Tongwell, Milton Keynes
To support the pan-brand dealership network with essential business, sales and operational reference material, completed a feasibility study and business case for the replacement of QuickPlace, a simple content delivery system, with the enhanced facilities of an Enterprise Content Management package to deliver a Web-enabled, knowledge base (document and content management) system.

Business/Systems Analyst - Plato (for DaimlerChrysler), Milton Keynes
Established a full use case model, interface specifications and the corresponding middleware (XML) messages to replace a semi-automated system for dealers to register and licence some 125,000 new Mercedes Benz and Chrysler Jeep vehicles a year with a Web-enabled, Websphere application interfaced with a new SAP-based vehicles management system, a SAP-based finance system, and an externally hosted CRM application.

Systems Analyst - OAG:data, Dunstable
New Technology Programme (NTP) – a rewrite, using client/server and Web services, of the mainframe Airline Schedule System, which validates & loads timetable data from some 850 airlines worldwide and delivers value-added timetable services and printed products to corporate subscribers: prepared a comprehensive system use case model for validation & upload of some 9000 SITA messages per day.

Business/Systems Analyst - Britannia Passenger Services Unit, Luton
Established comprehensive use case & interface models for a Web-enabled replacement of a Passenger Manifest system (Veloxys) that manages up to 100 flight bookings daily from tour operators and travel agents, enables the selling of pre-flight and on-board services (self-service and by call centre staff) and forwards passenger, seating and flight information to various service delivery staff and suppliers.

Lead Business Process Analyst - Britannia Airways, BAL House, Luton
Working in the strategic business transformation programme on the E-Office project (implementing an enterprise knowledge base solution, based on the document management, team collaboration and workflow facilities of Livelink from Open Text): provided use case requirements specifications for the replacement of ~250 paper forms with ~100 e-form workflows.